Shipping policy

 

Learning tower without add-ons

• Shipping rate: Free shipping
• Free delivery for Learning towers with or without add-ons
• Standard Learning Tower delivery time: 20 business days
• Express learning tower delivery time: 2 business days

 

Learning tower with add-ons

• Shipping rate: Free shipping
• Accessories (e.g., magnets, protective grab handles, chef’s sets) do not extend the delivery time
• For accessories shipped as part of an order with a Learning Tower, our Free shipping policy applies
• Standard Learning Tower with add-ons delivery time: 20 business days + add-ons
• Express Learning Tower with add-ons delivery time: 2 business days + add-ons

 

Accessories only

• Standard postage fee for ordering accessories only: 19.99 GBP
• Free delivery on orders over 100 EUR
• Delivery time: 6 business days

Please note: It is not possible to order the following products individually: Step and bars colour selection, Magnetic chalkboard - Built in version (both versions), Abacus, Extra clear varnish, Height adjustment, Name painting. These products must be ordered when placing your order for the Learning Tower as these products are a part of the Tower.

 

How much does shipping cost?

At Tukataka, you only pay for the product. After all, what you would pay for shipping cost could be used much more effectively. So, the next scoop of ice cream is on us!

How long does it take to make my tower?

Each tower is unique, and lovingly hand made. Naturally, hand-made products take longer to make, which is why we may take slightly longer to deliver a finished product.

The total delivery time of the tower consists of production time and transport time.

On average, to make a Tower (single or twin design) with a custom colour finish takes approximately 20 business days.

Adding an abacus or built-in chalkboard may extend the manufacturing process by an additional 5 days. This means, that your custom coloured learning tower with an abacus and chalkboard, will take 20+5=25 business days to create.

Adjusting the height of your Learning tower may extend the manufacturing process by an additional 3 days. Please note: Any height adjustments are classed as custom-made items and cannot be refunded without a reason. This does not affect your statutory legal rights.

If you wish to hand paint your child’s name to the Tower, add extra 2 business days. Meaning that the manufacturing process of your tower will take 20+2=22 business days. Adding an abacus and hand-painting your child’s name takes 20+2+5=27 business days.

All other products (such as magnets, protective grab handles, chef’s sets, etc.) are readily available in our stock, therefore they do not affect the length of the manufacturing process.

How long does it take for my tower to arrive?

All our Towers are made in the heart of Europe – in Bratislava, Slovakia.

The standard delivery time is up to 20 business days. However, due to extra measures and extended checks at the borders related to COVID-19, in some cases it may take up to 25 business days. Items are delivered by UK Mail and the shipping is free.

The delivery times stated are the maximum delivery times. Subject to your location, your order may arrive faster.

Why are the delivery times so long?

We make each Learning tower by hand. We pay attention to every detail making sure there are no sharp edges, no visible nails or joinery. Each Tukataka tower is unique, original, and truly bespoke. All this careful crafting takes time, which explains why our Learning towers can take a little longer to be delivered to you.

Check out these behind-the-scenes photos from our workshop.

Express production time

Are you looking for a beautiful present for your child? Need it quickly? Jump the queue by ordering our Express production time service. This service ensures that we can deliver your new Tukataka tower much faster than the Standard bespoke orders.

Please note: There is a limited choice of colours and availability for express delivery towers.

Communication process

After placing your order, we will send you an ‘order confirmation email’. Once your Tower has been completed and shipped, you will receive a shipping confirmation mail, followed by an email from the courier with your Tracking ID.

Returns, refunds, cancellations

All items are subject to 14 days money-back guarantee.

Our learning towers have been tried and tested by thousands of children across Europe. We are immensely proud of our work and we guarantee that everything will be first-rate. We offer an extended 3-year warranty. In the unlikely event of your goods being faulty or damaged, we will happily replace or refund your tower. We can also supply spare parts.

If upon delivery, you find that your product is damaged or faulty, you must contact us by email within 48 hours. Send your email to help@tukataka.co.uk. Please be as descriptive as possible and add photographic evidence which shows the fault or damage.

Our helpful and friendly team will help you with any matters of this nature. Please wait to receive authorisation from us before returning an item. In order for a refund to be made a full inspection of the item/items needs to be made by our Returns department.

The returns and refund process can take approximately 2 weeks from the goods being returned to us. Nonetheless, the claim investigation will take no more than 30 days.